Shipping & Returns
DISPATCH
Orders that fit in a letterbox package are delivered by DPD. You will receive a confirmation when your package is on its way and when you can expect it.
After your order has been placed, we will do everything we can to ship it as soon as possible, usually within 2 working days.
FREE SHIPPING
Shipping is free for orders over €40 within the Netherlands.
POSTAGE COSTS
Shipping costs will be added automatically during the ordering process.
RETURNS
Our goal is to provide you with the best possible care products. Still not as expected? You can return our products within 30 days.
- You can return products within 30 days, only the shipping costs are at your expense.
- The 30-day period starts on the first day after you receive your order.
- We like to make someone else happy with the products, so the item must be in the original packaging and in a saleable condition.
- If the item is not in its original condition or appears to have been used, we cannot process the return.
- Send an email to info@laveos.com stating your order number and the product(s) you wish to return.
- Please include your details in a short note with the return shipment and put it together with the items you wish to return in the original shipping box.
- The return address is as follows;
Laveos
regarding returns
Sandenburg 47
1965NJ Heemskerk - You will receive an email as soon as we have received your return package.
- You will receive your purchase amount back into the purchase account within 10 working days.
Don’t forget to keep the proof of shipment of your parcel.